Friday, November 16, 2007

Romance back on at Eurostar

Tradition has it that females can only propose to their loved ones on the 29th February - which means men are safe have to wait for four years.

Alex Bainbridge, following The Register, noted earlier this week how booking a journey from the shiny new St Pancras to Paris Gare du Nord on the 29th February with Eurostar is impossible.

[The reason why Expedia has the same problem for Eurostar tickets, as noted on The Register, is because it uses a direct Eurostar booking engine]

It took Eurostar a few days to get back to us but it turns out that an "internal ecommerce error" was to blame - well, indeed - and the problem has since been fixed. Apologies to customers, etc...

Romance returns to Paris.

The reason why it only came to light this week is because Eurostar publishes fares with a four-month lead-in time, and no longer.

Bit of a dark cloud on what has been a overwhelmingly upbeat week for Eurostar.

Kevin May, editor, Travolution

7 comments:

Anonymous said...

Hi,

I think you meant that Eurostar uses the Expedia booking engine (you'll find that to be true), not the opposite.

Travolution Blogger said...

Anonymous: as far as we are aware expedia takes a direct feed for bookings from the eurostar system.

Anonymous said...

you're not aware enough then. The booking engine on the eurostar website is expedia.

Anonymous said...

I think you'll find that Eurostar's train + hotel + car booking engine is WWTE - Expedia's white label solution - but any train only bookings are made using Eurostar's own booking engine.

Anonymous said...

I agree - it is Expedia's white label engine using Eurostar's e-connect booking engine - end of conversation

Alex said...

Not a lot of romance going on in these comments!

Travolution Blogger said...

Alex: Welcome to the world of Travolution. :-)