Tuesday, May 01, 2007

Skype webcam challenge

PING! Email arrives from Geoff Monk, boss of GlobalCoachTours.com, asking if he is the first UK travel agent to offer Skype-based webcam communication.

We're not sure actually...

It certainly sounds like a good move for GlobalCoachTours.com. The company started offering Skype calls to customers about a year ago, "but not many people used it", he writes.

But in little over a week, Monk says he has already had five webcam conversations. And one fantastic result, too:

"One new booking has directly come about as a result of the web cam facility. Trust is a big issue for some people using the web as their booking tool.

"By having a face to face conversation I secured a £4000.00 booking with a guy in New Zealand. Not bad for a £29.00 web cam investment!"
Anyone else using webcams?

Kevin May, editor, Travolution

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MLF said...

smart idea - like it.


I've not seen anyone else doing it, so well done Geoff.

Darren Cronian said...

It's great to see people using their initiative and using tools like Skype to provide a more personal service to it's customers.

I've used Skype for people to communicate via my business and blog, but I don't want to scare them with webcams quite yet.

colmad said...

Sounds a great idea and a great use of the technology available. I'll definitely be looking into it.