Our story yesterday about Kayak and it's ongoing row with American Airlines indicated how irritated the meta search engine has become with the carrier and its axing of live feeds.
A statement we received from Kayak admitted that its results were "a little less comprehensive" following AA's decision to cut ties with the meta search engine.
But as it stands today the row is likely to escalate further after Kayak got in touch again last night to effectively add a Molotov Cocktail to an already fiery corporate riot.
A spokeswoman told us:
Kayak.com is disappointed that American Airlines has chosen to misrepresent to loyal users that they terminated their relationship with Kayak.com.So now it's a matter not only of how fares are represented, but who is telling the truth - apparently.
The truth is that Kayak.com terminated the relationship because we refused to concede to AA’s demand to not display AA fares available through online travel agencies alongside those from AA.com.
Kayak.com became aware of AA’s misstatement after our user feedback system started receiving supportive emails from consumers disappointed with AA’s actions, a number of whom forwarded us the inaccurate email AA sent out last night.
We hope that AA will not only agree to again allow consumers to compare AA fares on Kayak.com and SideStep.com, but will refrain from making false statements.
One suspects that Kayak chief executive Steve Hafner - who is well known for not mixing his words - had a slightly terser series of sentences, but the corp comms people thought better of releasing them into the ether.
NB: See Norm Rose's anaylsis of the Kayak-AA situation.
Kevin May, editor, Travolution
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