Ben Baldanza, chief executive of US carrier Spirit Airlines, put his mighty foot in it this week.
A couple emailed the company - quite a few executives, in fact, after finding their addresses on the web - with a lengthy complaint about a flight they had taken from Orlando to Atlanta.
Unfortunately Baldanza hit the wrong button and sent this back, not only to Pasquale (who we presume works in the customer service department), but also the sender:
Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny.Ouch...
Anyone doubting the authenticity of the email can check out the finer details, including Spirit header details etc, here.
Kevin May, editor, Travolution
Technorati tags: spirit airline customer service
Hat-tip: Tim Hughes