Wednesday, July 18, 2007

EasyJet's unique strategy for baggage crisis

Now I've really got to hand it to easyJet, because not many airlines would have thought of this...but first a little background.

When British Airways has a baggage crisis, such as it did following the recent terrorist attack at Glasgow airport, which resulted in a backlog of 20,000 bags, it finagles a special dispensation from the UK government to load luggage without matching it to the passengers onboard.

Normal security procedures require airlines to match bags to passengers, but BA says there have been a number of occasions in the past when it has temporarily gotten around this rule in the interest of re-uniting passengers with their luggage.

Maybe not the best solution from a security perspective, but a good effort nonetheless.

EasyJet, apparently, has a shall I say this...unique strategy for dealing with a baggage crisis.

When easyJet had a technical cock up with a luggage conveyor belt at Newcastle airport over the weekend it decided the best solution was to just leave dozens of passengers behind.

According to a BBC article, four easyJet flights took off with "only a handful" of passengers in an effort to stem further delays.

Fewer passengers, fewer bags, right? it just me who is struggling to see the logic here?

Tricia Holly Davis, chief writer, Travolution

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