Showing posts with label Long Tail of Travel. Show all posts
Showing posts with label Long Tail of Travel. Show all posts

Thursday, August 07, 2008

What happened to the Long Tail of search?

Many of us will remember how, just a few years ago, many search engines and digital marketing agencies espoused the benefits of bidding for long tail search queries.

It was widely believed in some circles – indeed, some evangelised continuously – that users would gradually use a selection of keywords when searching, especially for travel products.

The theory went that search phrases such as “holiday rome”, for example, would be replaced by something along the lines of “city break rome pantheon april gatwick four star”.

There were some who even suggested long tail search queries would transform keyword bidding and SEO practices within two years.

So did it happen?

The MD of a London-based search agency, whom we met with yesterday, suggests it has not at all.

Consumers, our man with the data tells us, are refining their search phrase each time, rather than using long tail search queries to find specific travel product if they do not find appropriate results the first time.

For example: “holiday rome” becomes “city break rome” or “weekend away vatican” or “hotel rome weekend”. The use of lengthy and detailed phrases to hopefully narrow the number of results just hasn’t proven popular as many first believed.

What are the reasons for this?

Consumers may be sceptical that long, meandering search phrases do not return the required and, most importantly, quality information.

Secondly, users have perhaps found that refining the initial search with more detail is a far more successful method.

Or it could be something else entirely.

Indeed, these could be the wildly incorrect thoughts of a crazy digital marketer, so any additional comments readers have would be much appreciated.

Kevin May, editor, Travolution

Thursday, May 01, 2008

Tapping into the Long Tail of US airports

Apparently, 70% of air journeys in the US pass through just 30 airports, leaving the other 5,400-odd airports to scratch around for the remaining bits of private and commercial air business.

So, interesting to see the UK PR push this week for Jetcombo.com, a recently launched online travel agency which builds trips for people using a combination of scheduled and private airlines.

The site aggregates and then sells tickets using data from commercial airlines and other carriers who fly into any of landing strips across the US. This can include thousands of operators of small jets or four-seater aircraft that serve rural areas.

Random fact: 98% of the US population lives within 20 miles of an airport.

The site also has every airport in the UK listed, but doesn't appear to be mining any of the private flights available.

Yet...


Interesting concept and one which should work in the US, given the size of the country.

It's being backed by reasonably heavyweight people. Co-founder Michael Thomas launched OneTravel.com, Fare.Net (now Sprice.com) and BookingWiz.com, before turning his attention to JetCombo.

Kevin May, editor, Travolution

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Tuesday, March 11, 2008

Free stuff available for free right here where it's free

Interesting post on the Highland Business Research blog, dissecting the latest muse from Chris Anderson (for it is he, man of the Long Tail fame).

Anderson is starting to peddle his new book (Free! Why $0.00 is the Future of Business) in the pages of Wired magazine.

The blog post asks whether this is relevant - or, indeed, will work - for the travel and tourism industries.

Kevin May, editor, Travolution

Friday, November 23, 2007

When PR irritates beyond belief

We've got a lot of time for Chris Anderson, editor of Wired and author of The Long Tail.

So imagine our joy a few weeks back when Anderson posted an article on his blog in which he named and shamed all the PRs who pester him with unsolicited press releases, product information and plugs.

And he did this by reproducing their email addresses!

The post has caused a merry stir in journalist and marketing circles. Frankly, it made us laugh quite a lot, especially as it came just a few days ahead of World Travel Market in the UK, when the tourist board press machines go berzurk.

Fast forward almost two weeks and PING!, an email arrives in the Travolution inbox from a reasonably big London-based PR firm which represents a string of technology firms.

[No "Dear" or "To"]

Following the controversial blog post by Wired's Chris Anderson criticising individual PR executives for sending irrelevant pitches, we wanted to find out from journalists how serious this issue really is.

We'd be very grateful if you would answer the five questions in this web survey.

We understand the irony in spamming journalists to fill out a questionnaire about pitch and press release spamming, so there is a crate of beer of your choice for the lucky journalist drawn out of a hat.

Thanks,

****** [we have deleted the sender's name]
Does anyone else want to fill it in?

Are all hacks lured into taking part in this drivel by a crate a beer?

Oh, maybe it's just us who despise these things...

NB: I am delberately tagging Neil Maclean here - he writes the Travel PR Blog, and it would be good to get his comments].

Kevin May, editor, Travolution

Thursday, November 15, 2007

Travolution@PhoCusWright 07 - Long Tail factoids etc

  • Johnson & Johnson's corporate travel budget totals $915 million a year - but only $272 million is spent on flights and hotels. The rest is on "Long Tail" products such as car hire, ancilliaries, taxis.

  • 64% of online business travellers bought an event ticket during their trip.

So what you like about Ronald Reagan, but here's a nice quote:

When we come to the edge of our known world, we're standing on the edge of the infinite.

Kevin May, editor, Travolution

Wednesday, November 14, 2007

Travolution@PhoCusWright 07 - It doesn't fit exactly

Steve Barnhart of Orbitz highlights a good point about the Long Tail of Travel.

Chris Anderson, Wired editor and author of the seminal work, The Long Tail, used the sales of books and audio to demonstrate the economics of the long tail.

But there is a disconnect when it comes to interpreting the model for travel, Barnhart says.

"Travel experiences" are infinite but "travel destinations" are finite.


Kevin May, editor, Travolution

Travolution@PhoCusWright 07 - Anti-Long Tails

Okay - so the theme of the conference is 'Braving the Long Tail'.

However...

Michelle Peluso from Travelocity reveals a not-so-Long Tail side when she says: "I don't think we will become specialist content experts."

Steve Barnhart, chief executive of Orbitz Worldwide, at the beginning of his keynote after lunch, raises a few laughs when he highlights the irony of hosting a conference about the Long Tail of Travel in the "fat part" of travel's long tail: Orlando.

Kevin May, editor, Travolution

Monday, October 29, 2007

A bit of housekeeping

A few bits going on:

We say this a lot, but it really is very easy for UK residents to subscribe to the print edition of Travolution. You simply sign up for FREE on the website.

[Overseas readers must pay, alas]

FREE e-news alerts (twice a week, not twice a day).

The Travolution Autumn Conference takes place on Thursday this week. Just a handful of tickets remain. You will need to be quick...

The Travolution team - myself, Charlotte Davies from the commercial side, and the boss, Simon Ferguson - will be in Florida for the PhoCusWright conference from Monday 12 November to Thursday 15 November.

Alas, we miss World Travel Market this year.

Charlotte and I will be hosting a Network Exchange table on Tuesday 13. This will be the first time Travolution has made it to the US, so we would be delighted to meet as many of our US readers as possible - please stop by and introduce yourselves.

I will be taking part in a discussion panel about travel blogging between 10.45am and midday on the same day.

We have also marked the Google party on the Wednesday evening in our diaries!

For delegates attending the ABTA Convention in Tenerife this year, look out for two masterclasses being hosted by Travolution on Thursday 29 November, focusing on the Long Tail of Travel (by Nishma Robb of TravelZest) and Technology & Marketing in the New World (by Peter Hilton of ClickWithTechnology).

Martin Couzins, editor of Travelweekly.co.uk, and I will be chairing these two 30-minute masterclasses.

The sessions follow Travolution's first appearance on the main stage at an ABTA Convention. We were specially invited by ABTA to speak at the convention this year after the enormous success of our seminars at the 2006 event.

I will be joined by Mel Carson from MSN AdCenter for a 45-minute keynote entitled Riding The Wave.

It goes without saying that it will be the highlight of the conference!

That is all...

Kevin May, editor, Travolution

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Monday, September 24, 2007

The Long Tail of Travel - bizarre holiday #94

We are always keen to identify the more obscure niche travel products, as part of our Long Tail of Travel project, so we are grateful to a colleague who has pointed us in the direction of a holiday for beekeepers.

Anyone who fancies extracting a little beeswax from a hive for a few weeks, in a slightly more exotic location than the back garden, can now jet off to the Caribbean for a Beekeeping Safari.

More niche holiday suggestions are welcome via the comments.

Kevin May, editor, Travolution

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Friday, July 27, 2007

What do Brand Lists say about the travel industry?

One of the most prestigious and well respected brand ranking surveys has released its collection for 2007 .

The Interbrand-BusinessWeek survey of Best Global Brands eclipses other efforts such as the Superbrands-run list [it is, er, puzzling how Eurostar makes a list of "Superbrands" but Google doesn't].

Topping the list are the usual suspects - the giants of the consumer world including Coca-Cola, Microsoft, IBM, GE, Nokia, Toyota, Intel, McDonald's, Disney and Mercedes-Benz.

[Full list available as a PDF. Nice slideshow, too]

Google makes the top 20 for the first time; Ebay is in 48th position; Yahoo! gets a respectable 55th; Amazon in 62nd.

And the highest travel brand? Hertz, in a lowly 100th position.

Should we be appalled/suprised/worried by this?

Well, if you are in charge of marketing or branding for Expedia or some of the biggest airlines in the world (British Airways, American Airlines et al) you might be a tad disappointed to not make the lower reaches of the 100.

But the reality is this: travel companies will have to go a long, long way before they can gain any of the brand power associated with the giants of the FMCG, tech, entertainment and car industries.

This is unlikely to change, some might suggest. Commoditisation has damaged brands.

At the moment the web does a fantastic job of diluting a travel product into its simplest form, and in this order of priority for the consumer: price, availability, and perhaps brand.

Until travel companies reverse this trend, they will not challenge anyone in the top 100.

Of course, the flipside to all this list nonsense might be that the theories associated with the Long Tail of Travel mean branding shouldn't really matter for the sector. Go niche, diversify from the mass market.

But those brand managers at some of the biggest travel companies in the world will probably be seething that a car hire company (a reputable one, we hasten to add) is still ranking higher than them.

Kevin May, editor, Travolution

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Friday, June 29, 2007

Good Long Tail Blog #94

Okay, so we get around 20 emails a week asking us to exchange links/add to our blog roll, and the rest.

These are predominantly from corporate bloggers or small affiliate sites masquerading as blogs.

As a rule, we are NOT in the habit of exchanging links with sites simply because they want to boost their Google Juice and Technorati ranking. Indeed, if we respond to every request we would be giving some of the biggest blogs in the UK a run for their Link Love money.

I digress...

An email we received this morning would normally have fallen into the above category, because of the approach, but perhaps because it is Friday the site is actually worth a mention simply because it is a great example of the Long Tail of Travel in action.

[During presentations on blogging over the last year or so we have been arguing that travel professionals should be creating blogs which focus on a particular area of their business or a speciality they may have - to give them a point of difference to the 86.8 million other blogs out there.]

Private Islands Blog is about as niche as you can get. It has a very simple design (take note bloggers everywhere, us included) and its owner, Mark Amherst, writes passionately about the business of owning an island, how to go about staying on an island, where are the best private islands in the world, etc.

If any travel agents or tour operators want to see how to create a specialist, decent-looking blog this is a good place to start.

Kevin May, editor, Travolution

Wednesday, May 16, 2007

World of niches - cheap ads for the time being

More material for the Long Tail of Travel project.

Chris Mottershead, boss of Travelzest, speaking yesterday after unveiling the company's new report into Niche Travel, said generic keywords such as "beach", "holiday" or "ski" have become so expensive they are no longer financially viable for bucket and spade holiday providers.

The answer is to focus on niche keywords in pay-per-click advertising as they are (for the moment) cheaper and, crucially, are more likely to convert to a booking.

Interestingly this is in contrast to comments by Martin Dinham from Neutralize in our lead feature in April - How Far Can Travel's Long Tail Extend?. In the article we wrote:

"There is no actual ‘history’ for the thousands of phrases that make up the Long Tail for PPC schedules, Dinham argues, leading to search engines such as Google to ask for a “nominal fee” for bids.

"'Google is actually cutting off the Long Tail in order to get people to bid on higher value search terms,' Dinham says. 'This leads the advertiser to invest in higher volume phrases – so search engine optimisation is actually the better way of accessing the longer tail.'"
So while the industry is being urged to go "Long Tail" with its online search engine marketing, the reality is that already the likes of Google, looking behind what Dinham suggests, have realised a shift into Long tail bidding may in fact impact on its high value keywords.

Kevin May, editor, Travolution


[Exclusive extracts and analysis of Travelzest's Niche Travel Report will be featured in the June edition of Travolution]


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Wednesday, May 02, 2007

David Soskin does The Long Tail of Travel

David Soskin, the extremely affable chief executive of Cheapflights, was literally overjoyed a few weeks back when he discovered our lead feature for the April edition of Travolution would be focussing on the Long Tail of Travel.

"I'm speaking exactly on that subject at the Internet World conference in May," he gushed.

Soskin made his speech yesterday and has kindly allowed us to include the presentation on our Special Report: The Long Tail of Travel page on the Travolution website. Ta...

The presentation builds on many of the ideas we discussed in the series of articles in the magazine. Any readers who wish to contribute to our ongoing Long Tail project can email us or leave comments below.

Kevin May, editor, Travolution

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Friday, April 20, 2007

The Long Tail of Travel

The April edition of Travolution is now available.

To build on some of the excellent articles in the issue, we've decided to launch our own community project.

This is not a clean-up-the-school-playing-fields type initiative [there are so few left to tidy up!], but something we hope to develop to become an excellent resource for one of the most hotly debated topics to emerge in recent years - The Long Tail. And, more specifically, The Long Tail of Travel.

Our cover story for the April edition tackles the basics: what is it?; views from a marketing agency and a product owner; how long can the tail get?

We are keen to expand project this to include:

  • Data that supports/criticises the theory
  • Opinions of others in the industry
  • Academic ideas
  • Economic analysis
The community aspect of this project is that we hope, over time, to have a body of excellent work created by you, the industry.

See more at the Long Tail of Travel page on the Travolution website.

Anyone with ideas, articles, links to other work, can email us or leave comments here on the blog.

Remember: we want you all to get involved.

Kevin May, editor, Travolution

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