PhoCusWright@ITB 08 - Spade-rage

Brilliant line from Bill Walshe, chief executive of Jurys Doyle Hotel Group and the best speaker of the day, when talking about loyalty programmes.

Given the opportunity he would go back to five minutes before the person who dreamt up the idea of loyalty programmes, and then beat him around the head with a spade.

He, er, doesn't like them. Don't mess with this guy.

Kevin May, editor, Travolution