US travel commentator reckons one OTA will go 'buh-bye'

That's "bye-bye" to rest of us.

But interesting comments from Christopher Elliott, US travel troubleshooter.

His theory is that customer service has fallen to such a low that cusotmers are "holding online agencies responsible for bad travel experiences".

Read his article here.

Humm. Not sure about this one...

Kevin May, editor, Travolution