Friday, August 10, 2007

Watchdog barks at the airlines

UK regulator the Office of Fair Trading is cracking the whip against airlines which "did not include all fixed, non-optional costs, such as taxes, in prices on their websites".

Ryanair and Aer Lingus have changed their homepages but are still to fully implement the OFT directive to their sites, the regulator said.

Eleven other airlines under scrutiny have promised to change their advertising and online booking processes to ensure consumers know exactly how much the price of a flight will be.

And the underlying message from all this:

Why on earth did it take so long to implement?

[OFT press release]

Kevin May, editor, Travolution

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