Travolution@Triton - Don't just say it, do it

Andrew Dickson, chief executive of The Wow Factor, was speaking earlier during an industry leaders roundtable on the main stage.

Much of the debate had been about improving sales in shops - agents saying how so very hard they are working to clinch a deal. Blaming the web and it's undercutting of agents. The usual thing...

Dickson, who has a thick Lancashire accent, then caused a bit of a stir in the audience when he noted how often readers of Travel Weekly's Mystery Shopper would often see how "pisspoor" the service of the agents had been in a shop.

"And that's a word we use in Bolton!" he said.

Kevin May, editor, Travolution

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